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Legal & disclosures

Online policy and disclaimer

How we look after your online experience and the personal data you share with us.

Site disclaimer

We take care to publish accurate, reliable information on BestCitizenBank's website. Even so, people make mistakes and machines can fail, so BestCitizenBank is not responsible for any errors or omissions here.

Everything on BestCitizenBank's website is provided "as is", with no warranty of any kind. BestCitizenBank makes no representations to users or any third parties and specifically disclaims all express or implied warranties, including warranties as to accuracy, timeliness, completeness, merchantability, or fitness for any purpose. You may not use the website content for commercial or non-commercial purposes without the express written consent of BestCitizenBank.

Under no circumstances will BestCitizenBank be liable to users or third parties for indirect, consequential, incidental, or punitive damages resulting from use of the website. BestCitizenBank will not be liable even if it has been told that such damages are possible.

BestCitizenBank's website may include access to outside websites ("links"). BestCitizenBank is not connected to those links and has no control over what they contain, so it is not responsible for them or for the outside websites themselves. They are there for your convenience.

This is a protected website. It is unlawful to intentionally cause damage to it or to its data by knowingly sending any program, computer virus, information, code, or command. This system and the equipment connected to it may be monitored.

Online privacy policy

As required by the California Online Privacy Protection Act (CalOPPA)

At BestCitizenBank, we respect your privacy and know that visitors to our Site want a say in how their personal information is used. The policy below explains the steps we take to protect your privacy when you use our site.

Personal information we collect during digital access

When you visit our website or use our digital access services, there may be times when we ask you for information that identifies you ("Personal Information"). That can include:

Full name (first, middle, last)
Home or mailing address
Email address and phone number
Social Security number (SSN)
Account numbers and date of birth
Security credentials and passwords

Cookies and "Do Not Track" signals

Cookies are small data files stored on your device that gather information about how you browse. We use them to count website traffic and make the site easier to use. California law requires us to say how we respond to web browser "Do Not Track" (DNT) signals: at the moment, our site does not change its behavior when it receives one.

Sharing information with third parties

BestCitizenBank shares Personal Information with third parties only where the law allows it, and only to look after your accounts, carry out the activity you ask for, answer legal subpoenas, or guard against fraud.

Protecting children's online privacy

Our site is not aimed at children under the age of thirteen (13), and we do not knowingly collect personal information from a child under 13 without verifiable parental consent, in line with COPPA guidelines.