Share only what is needed
A short description is usually enough to begin. You can keep exact balances and account references to yourself.
HERE FOR YOUR MONEY QUESTIONS
Let’s make your next step clearer
Tell us what you would like to understand or organize. A useful first conversation can begin with one simple question.
GET IN TOUCH
We are glad to hear from you
Use the details below to reach us, or prepare a short message. Please keep personal account and payment information private.
Write to BestCitizenBank
A NOTE ABOUT YOUR INFORMATION
Keep your money details safe
A general question rarely needs access to your account or private payment information.
Never send access codes
Do not share passwords, PINs, one-time codes, full card details or screenshots containing sensitive information.
Use official channels for urgent issues
For a lost card, disputed payment, suspicious activity or account access problem, contact us through an official channel.
A FEW COMMON QUESTIONS
Before you get in touch
What are your business hours?
Our branches are open Monday to Friday, 9:00 AM to 5:00 PM, and Saturday, 9:00 AM to 1:00 PM. Online Access never closes.
How do I get started with an account?
Start online with the “Open an Account” button on our homepage, or drop into any branch with a current government-issued ID and something showing your address.
What should I include in my message?
Tell us the general topic and what you hope to make clearer. Do not include account numbers, card details, passwords or sign-in codes.
Can you access or change my bank account?
For account-specific actions, sign in to your BestCitizenBank account or contact us through an official channel you have verified yourself.
Still have questions?
Our team is glad to help. See the questions people ask us most, or open an account online.