Records without the paper
Look after your privacy and the planet at the same time. Your monthly records arrive sooner than post and are stored as secure PDFs behind 256-bit encryption.
Ready sooner
There on the first day of the month
Less risk of identity theft
Nothing to be taken from a mailbox
7 years of PDFs kept safe
Print or download them whenever
Free, and kinder to the planet
No paper piling up
Why keep your records online?
Your online records look just like the paper version, but they are safer, quicker to reach, and easier to hold on to.
Better protection for your identity
Paper Records in unlocked mailboxes are an easy target for mail theft and identity fraud. Your online records stay inside our Online Access portal, protected by 256-bit encryption.
An email when it is ready
The moment your monthly record or tax notice has been put together, we send you an email to tell you the document is ready to read.
7 years of records, kept online
Open, read, download, or print up to 7 years of past monthly records, images of cleared checks, and tax forms (1099/1098), with no filing cabinet to search through.
Kinder to the environment
Choosing online records helps save natural resources, cuts down on paper waste, and reduces the energy used to carry mail from place to place.
Three steps to switch on online records
Sign in to Online Access
Sign in to your BestCitizenBank account from a computer or the mobile app.
Open your record preferences
Go to Services > Record Preferences and tick the accounts you would like to receive online.
Agree and save
Agree to receive records electronically and confirm your email address. From the next set of records, we will email you each time one is ready.
Online record questions
What people ask about receiving records online and downloading the PDFs.
Ready to cut out the paper?
Sign in to Online Access and ask for your records online instead.